Frequently Asked Questions
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Have you tried our store locator to
find where to buy LACTAID® products in your
area? If you
don’t see the LACTAID® product you are searching for,
ask your store manager so they can order
it. Stores often start carrying a product if their customers
request it.
The LACTAID® brand offers a range
of products made with real dairy, just without the
lactose, including milk,
cottage
cheese, and
ice cream. In
addition, we offer
LACTAID®
Dietary
Supplements that help make dairy foods easy to digest.
They come in caplet or chewable form.
LACTAID® milk is ultra-pasteurized, which allows the
milk to last longer under proper
refrigeration. Ultra-pasteurization does not affect the taste or
nutritional value of the milk.
Once opened, LACTAID® milk should be consumed within
one week for the best taste.
Don’t see your question? Visit our FAQs page.
Email Us
We love to hear from our consumers. This page is intended for comments, questions, and feedback about our products. Please note: our response time to emails is typically between 48-72 hours.
EMAIL USCall Us
For an immediate response or to report an adverse event or a side effect from our products, please call us at
1-800-LACTAID (800-522-8243)Monday - Friday 9:00am - 5:30pm ET
If you have a medical emergency or if you need specific medical advice, you should contact your primary healthcare provider, poison control center, or your local emergency room.