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Frequently Asked Questions

Frequently Asked Questions

Have a question about LACTAID®? Whatever you’re wondering, we’ve got answers. Read through the FAQs, and learn even more about your favorite food group. 

Dairy Sensitivity Questions

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Your symptoms could be a result of many different conditions (e.g., Irritable Bowel Syndrome (IBS), lactose intolerance, or a milk allergy). Take our quiz to help you determine if dairy is causing your discomfort.

You can also download the Dairy Digestion Test. Please note, if you aren´t sure how your digestive system will react, we recommend taking the test on the weekend or at a time when you plan to be mostly at home. If this test indicates you may be lactose intolerant, you should discuss it with your healthcare provider. If you are lactose intolerant, LACTAID® family of products can help you enjoy dairy without the discomfort.

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Everyone’s sensitivity to dairy is different. People who produce small amounts of lactase (the enzyme that breaks down lactose) may be able to tolerate small servings of dairy products and other foods low in lactose. LACTAID® offers many lactose-free products, including milk ice cream, and cottage cheese, so you can still enjoy the dairy foods you love.

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A milk allergy is often confused with lactose intolerance because some symptoms are similar. But the two are very different. A milk allergy is a reaction by the immune system to proteins found in milk.  Lactose intolerance affects the digestive system, when there’s an inadequate supply of the lactase enzyme to break down lactose.

A milk allergy occurs when the immune system doesn’t recognize one or more of the proteins in milk as being harmless, and reacts against them. The two main proteins in milk that are known to cause reactions are casein and whey. Casein and whey are also found in many processed foods. Infants are at a higher risk of suffering from a milk allergy, with around 2-3% of the world’s population being affected. Although symptoms can be serious, the good news is that most children outgrow a milk allergy by age two or three.

Lactose intolerance is the inability to digest a sugar called lactose that’s found mainly in milk and dairy products. Normally, the small intestine produces an enzyme called lactase, which breaks down lactose into two simple sugars, glucose and galactose, which can be absorbed into the bloodstream. People whose bodies don’t make enough lactase can’t fully digest lactose, causing mild to uncomfortable side effects.

Talk to your doctor for personalized information and assistance in finding the best dietary approach for you.

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Lactose intolerance diets are easier to manage with LACTAID® Dietary Supplements.  With LACTAID® Dietary Supplements, you can enjoy dairy anytime, anywhere. Keep them with you when you’re on the go so that you’ll always be ready to eat any meal with dairy. LACTAID® Dietary Supplements can be taken every day with every meal and should be taken with your first bite or sip of dairy.  Learn more on how Lactaid® supplements work

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Lactose Intolerance Questions

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Lactose intolerance is the inability to digest a sugar called lactose that's found mainly in milk and dairy products. Normally, the small intestine produces an enzyme called lactase, which breaks down lactose into two simple sugars, glucose and galactose that can be absorbed into the bloodstream. People whose bodies don’t make enough lactase can't fully digest lactose, causing mild to uncomfortable side effects.

Some people have a higher chance of being lactose intolerant. Groups that are more susceptible include Hispanics, African Americans, Asians and people of Jewish descent. It also affects adults more than children, since our bodies produces less lactase enzyme as we age.  Learn more on What is Lactose Intolerance, Anyway?

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People having milk or dairy may get the following symptoms after having milk or dairy: upset stomach, gas, bloating, and diarrhea.Learn more about lactose signs and symptoms.

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The most common form of lactose intolerance is caused by the body’s inability to produce lactase, the enzyme that digests lactose, the sugar found in milk. Early in life, the body generally produces plenty of lactase – which is very important for infants, since they get nearly all of their nutrition from milk.

In some people, the body begins to produce less lactase with age, causing complications in adulthood. If the body stops producing lactase altogether, digesting dairy products can cause great discomfort.

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A lactose intolerance diagnosis can be difficult to determine through symptoms alone, as similar symptoms may be caused by other conditions. The best way to confirm it is through specific tests ordered by your doctor. If you’re not lactose intolerant, testing can point to other conditions that may be causing your discomfort.

 

The most common self-diagnosis test used to measure the absorption of lactose in the digestive system is the dairy digestion test [ß URL TBD]. If this test indicates you may be lactose intolerant, you should confirm the diagnosis with your doctor. If desired, your doctor can administer a Hydrogen Breath Test to diagnose Lactose Intolerance.

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Yes. Some children can be lactose intolerant too. If you suspect your child might be lactose intolerant, mention it to your healthcare provider.

Find out more about how milk can mess with kids, too.

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While there's no cure for lactose intolerance, it can be easily managed.

The best methods are to:

  1. Be aware of what foods contain lactose. Note that some dairy foods have less lactose and are better tolerated than others, such as yogurt and other fermented dairy products, and hard, aged cheeses.
  2. Use LACTAID® brand products to fully enjoy the dairy products you love without the discomfort.
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Eating well with lactose intolerance doesn’t mean giving up dairy. It simply means knowing how to manage it, and planning ahead for eating out and social events.

You’ll want to read up on how much lactose is found in common dairy products, and replace your favorites with the lactose-free version, such as LACTAID® milk, cottage cheese, and ice cream.

For those times when you’re at a restaurant or a party, and want to indulge – go ahead! Keep LACTAID® supplements handy, and take one with your first sip or bite of dairy. 

Dairy doesn’t have to mess with you. Find out how to eat well, even when you’re lactose intolerant.

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Great news: you don’t have to stop eating dairy. LACTAID® offers lactose-free milk, lactose-free ice cream and lactose-free cottage cheese, among other products. Enjoy your favorites without a second thought.

We also offer LACTAID® dietary supplements to help you enjoy all the dairy foods you love anytime, anywhere. These supplements contain lactase, the natural enzyme that helps you digest lactose. Take them with your first bite or sip of dairy to prevent symptoms of gas, bloating and diarrhea.

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LACTAID® Nutrition Questions

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LACTAID® products contain lactase, a natural enzyme that helps break down lactose – the sugar found in dairy foods like milk, ice cream or cheese—into two simple sugars (galactose and glucose) that are easily digested. If not properly digested, lactose can cause gas, bloating, cramps, and/or diarrhea. LACTAID® Products can help people who have a sensitivity to dairy due to lactose digest dairy products without discomfort.

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1 serving of dairy = 1 cup (8 fl. oz.) of milk, 1 1/2 oz. of cheese or 8 oz. of yogurt. Children (ages 10+) and adults should get at least three servings of dairy, children up to age nine should get two servings of dairy daily.

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LACTAID® products may be used by anyone who has difficulty digesting the lactose in dairy foods. Pregnant or nursing women should always discuss what should be in their diet, including dairy foods, with their doctor.

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Lactaid products are real dairy, enriched with lactase, which means that the lactose is already broken down. They’re natural, delicious, and easy to digest.

For ingredient listings on individual LACTAID® products, see our product page.

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LACTAID® Milk Questions

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LACTAID® milk tastes like other brands of milk, although some people find it to be slightly sweeter. This is because the lactose is already broken down into two easily digested sugars, which are sweeter. 

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LACTAID® milk is 100% real milk. LACTAID® milk contains all the nutrients found in regular milk—such as calcium, Vitamins A, D and B12, potassium, riboflavin and protein. LACTAID® milk tastes like other brands of milk, although some people find it to be slightly sweeter. This is because the lactose is already broken down into two other easily digested sugars, glucose and galactose. 

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No. LACTAID® milk comes from cows not treated with artificial growth hormones (rbGH/rbST). No significant difference has been shown between milk derived from rBST-treated and non-rBST-treated cows.

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LACTAID® milk is ultra-pasteurized, which allows the milk to last longer under proper refrigeration. Ultra-pasteurization does not affect the taste or nutritional value of the milk. Once opened, LACTAID® milk should be consumed within one week for the best taste.

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Absolutely! LACTAID® milk is real milk, so it can be used for both cooking and baking. For recipe ideas, check out the LACTAID®Recipe Collection.

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Our calcium-fortified milk contains 20% more of the Daily Value of calcium – so that you can get 100% of the recommended daily allowance in just two glasses! 

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You can freeze LACTAID® milk – however, we don’t recommend it. 

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LACTAID® Dietary Supplements Questions

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LACTAID® Dietary Supplements should be used every time you eat foods containing dairy. They can be taken every day, with every meal, and should be taken with your first bite or sip of dairy. Take as directed on package. If you continue to eat foods containing dairy after 30–45 minutes, take another supplement.

This statement has not been evaluated by the Food and Drug Administration.  This product is not intended to diagnose, treat, cure or prevent any disease.

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You should take LACTAID® Dietary Supplements with the first bite or sip of dairy for the best results. Taking them too soon, or too late after consuming dairy, makes them less effective.

This statement has not been evaluated by the Food and Drug Administration.  This product is not intended to diagnose, treat, cure or prevent any disease.

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LACTAID® Dietary Supplements may be used every time you eat foods containing dairy. LACTAID® Dietary Supplements can be used with every meal and snack, every day.

This statement has not been evaluated by the Food and Drug Administration.  This product is not intended to diagnose, treat, cure or prevent any disease.

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Depending on the food you are eating and how much lactose it has in it, coupled with your sensitivity to lactose, you will need to take 1 or more supplements with your first bite or sip of dairy, as directed on the package. If you continue to eat foods containing dairy after 30-45 minutes, we recommend taking another dose.

This statement has not been evaluated by the Food and Drug Administration.  This product is not intended to diagnose, treat, cure or prevent any disease.

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Children 4 years of age and older may use the supplements every day, whenever they eat foods containing dairy. Learn more about lactose intolerance in children and how milk can mess with kids, too.

This statement has not been evaluated by the Food and Drug Administration.  This product is not intended to diagnose, treat, cure or prevent any disease.

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LACTAID® Dietary Supplements contain a natural lactase enzyme that helps breakdown lactose.

This statement has not been evaluated by the Food and Drug Administration.  This product is not intended to diagnose, treat, cure or prevent any disease.

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Yes. LACTAID® Dietary Supplements contain a natural lactase enzyme and have an excellent safety profile. They are digested along with your food, and do not stay in the body. LACTAID® Dietary Supplements should be taken according to package instructions.

This statement has not been evaluated by the Food and Drug Administration.  This product is not intended to diagnose, treat, cure or prevent any disease.

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LACTAID® Brand Questions

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At LACTAID®, we believe that eating dairy should be fun and enjoyable. Our lactose-free dairy products have all the same nutrients and protein as regular dairy, but without the annoying lactose.

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The LACTAID® brand offers a range of products made with 100% real dairy, just without the lactose, including milk, cottage cheese, and ice cream. In addition, we offer LACTAID® Dietary Supplements that help make dairy foods easy to digest. They come in caplet or chewable form.

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All LACTAID® products are kosher certified by the Orthodox Union and can be used year round, except during Passover.

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Most LACTAID® products do not contain gluten. The only LACTAID® products that do contain gluten are LACTAID® Cookies & Cream Ice Cream, and LACTAID® Berry Chocolate Crumble Ice Cream.

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Since LACTAID® products are real dairy, without the annoying lactose, you shouldn’t experience any side effects. If you continue to experience symptoms like bloating, gas, or stomach upset, your should contact your healthcare provider, as you may have another condition.

Learn more about the common causes of dairy sensitivity.

LACTAID® supplements, when used as directed, should produce no side effects. Please read the label before use.

Find out more about LACTAID® supplements.

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LACTAID® Buying Questions

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Have you tried our store locator to find where to buy LACTAID® products in your area? If you don’t see the LACTAID® product you are searching for, ask your store manager so they can order it. Stores often start carrying a product if their customers request it.

Try our store locator.

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If you don’t see the LACTAID® product you are searching for, ask your store manager so they can order it. Stores often start carrying a product if their customers request it.

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We are sorry to inform you that this product has been discontinued. This discontinuation only affects LACTAID™ yogurt. Our other 100% lactose-free dairy products are still available. Please check our "Where to Buy" page to find LACTAID® dairy products near you!

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We are sorry to inform you that this product has been discontinued. This discontinuation only affects LACTAID® Lowfat 70% Lactose Free Milk. Our other 100% lactose-free dairy products are still available. Please check our "Where to Buy" page to find LACTAID® Lowfat Milk at a retailer near you.

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Due to consumer preference, the decision was made to discontinue our LACTAID® Strawberry & Cream Ice Cream.  We thank you for your loyalty to the product.  Please look for our 2 new flavors of LACTAID® Ice Cream – Salted Caramel Chip and Berry Chocolate Crumble!

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